Frequently Asked Questions (FAQ)

1. Do you offer same-day delivery in Dubai?

Yes. We offer same-day delivery in Dubai, Sharjah and Ajman for orders placed before the daily cut-off time.

2. How long does delivery take to Abu Dhabi?

Next-day delivery is available for Abu Dhabi.

3. Do you ship outside the UAE?

Yes. We ship to Qatar, Kuwait, Saudi Arabia and Oman. GCC deliveries typically arrive within 3–5 business days.

4. Where does your coffee come from?

Our coffee is sourced directly from Mexican coffee regions including Veracruz and Chiapas, through Casa Tostadora Briones.

5. Is CTB Coffee the official ecommerce of Casa Tostadora Briones?

Yes. CTB Coffee is the official ecommerce platform of Casa Tostadora Briones in the UAE, created to make premium Mexican coffee available locally across the Emirates and the GCC.

6. Is the coffee freshly roasted?

Our coffee is carefully roasted and packed in Dubai to preserve freshness and quality for the UAE market.

7. What payment methods do you accept?

We accept major credit and debit cards. All payments are processed securely through trusted payment gateways.

8. Do you supply cafés, hotels or offices?

Yes. We provide wholesale and hospitality supply solutions across the UAE and GCC. Please visit our Wholesale section for more information.

9. Do you offer private label or white label solutions?

Yes. Private label solutions are available for selected partners. Please contact us for further details.

10. Can I return my order?

Due to the nature of coffee products, returns are accepted only in case of damaged or incorrect items. Please contact our support team within 48 hours of delivery.

11. How can I contact CTB Coffee?

You can reach us via WhatsApp or through our Contact page for fast and direct support.