PRIVACY POLICY

Last Updated: 25/03/2026

CTB Coffee (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website and use our services.

By using our website, you agree to the terms outlined below.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely via third-party providers)

Non-Personal Information

• Browser type
• IP address
• Device information
• Website usage data
• Cookies and analytics data

2. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Deliver products
• Provide customer support
• Improve our website and services
• Send order confirmations and updates
• Respond to inquiries
• Send promotional communications (if subscribed)

We do not sell your personal information.

3. Payment Security

All payments are processed through secure third-party payment gateways. CTB Coffee does not store full credit or debit card details on its servers.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic and improve functionality.

You may disable cookies through your browser settings, although this may affect certain features of the website.

5. Data Sharing

We may share information with:

• Payment processing providers
• Delivery and logistics partners
• IT and website service providers
• Legal authorities when required by law

All third parties are required to handle your data securely.

6. International Data Transfers

As we operate across the UAE and GCC region, your information may be processed in different jurisdictions in accordance with applicable laws.

7. Data Retention

We retain personal information only for as long as necessary to fulfill orders, comply with legal obligations and maintain business records.

8. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your data (where legally permitted)
• Withdraw consent for marketing communications

To exercise these rights, please contact us.

9. Data Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration or disclosure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: contact@ctbcoffee.com
Website: www.ctbcoffee.com